Shipping time
After your order is complete, it takes us 1-3 business days to produce your order and our shipping takes 7-15 business days. However, please allow 2-3 weeks of delivery time (due to the COVID-19 situation)
We use USPS, YunExpress, CJ Packet, China Postal Express & Logistics to ship our orders depending on our location and available stock.
Reference for shipping to your country
| Country | Estimated Delivered Time |
|---|---|
| United States | 11-18 working days |
| United Kingdom | 8-12 working days |
| Australia & New Zealand | 8-15 working days |
| Western Europe | 8-15 working days |
| Rest of the world | 10-30 working days |
Tracking
We will send the tracking number to your email or SMS when the goods have been shipped out of our warehouse.
Once the order ships, please allow 24-48 hours for the tracking number to be fully updated on the postal system. Please note that your order is actually on its way and there is no delay of the package, only the tracking number status. After this period, you can track your order on your country's post office website or https://www.aenrocar.com/pages/track-order
Wrong address
It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to expedite processing and shipping times, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you think you have provided an incorrect shipping address.
In previous transactions, we encountered many fraudulent transactions and were judged losers by the payment gateway. If we help you change the shipping address after the transaction is complete, we are no longer protected, so we cannot help you change the address that is different from the order. Unless you typed a few letters wrong. Thank you for your understanding.
So what's the solution?
1. Your order has not been shipped, please cancel the order before 12pm the same day or contact us to help you change the shipping address as soon as possible.
2. The order will be shipped to your address, then you can just wait for the goods to be delivered and then return the items to us and get your refund.
3. Do nothing. You just need to receive our package to the shipping address you provided.
Lost or stolen package
We are not responsible for lost or stolen packages. If your tracking information says your package was delivered to your address and you have not received it, please report this to your carrier. If you have any further questions about this, please contact our customer service team.
Shipping fees
Free Tracked Shipping — Free
Priority Insured Shipping (Provide shipping insurance for the full retail value of your purchase) — $4.99
1 Year Warranty + Priority Insured Shipping — $8.99
Note for taxes
Our company has IOSS, which means you have already paid the VAT and customs duties when buying goods, so you don't have to worry about tax issues.
If you have further questions, please contact our customer service at service@aenrocar.com
